Teclogia General Trading Co. LLC
Our website address is: https://www.teclogia.com.
Effective Date: 25 DEC 2024
1. Introduction
Teclogia General Trading Co. LLC (“Teclogia”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://www.teclogia.com/, communicate with us, or use any of our services (collectively, the “Services”).
Controller: Teclogia General Trading Co. LLC, S1-221 Property Investment Office 4, Dubai Investment Park First, Dubai, UAE.
By using our website or Services, you agree to this Privacy Policy and consent to the processing of your personal data as described below.
2. Scope
This Policy applies to:
- Visitors to our websites and social-media pages.
- Clients purchasing IT solutions, hardware, or trading products.
- Business contacts, suppliers, subcontractors, and partners.
- Users who contact us by phone, email, or web forms.
We do not target or knowingly collect data from anyone under 18 years of age.
3. Personal Data We Collect
| Category | Examples |
|---|---|
| Identity Data | Name, company name, job title. |
| Contact Data | Email address, phone number, postal address. |
| Transactional Data | Quotations, purchase orders, invoices, VAT numbers, payment confirmations (bank transfers only). |
| Technical Data | IP address, device type, browser, operating system, referral URL, cookie preferences. |
| Usage Data | Pages visited, duration, navigation paths, downloads. |
| Communication Data | Messages, feedback, or service requests. |
| Supplier Data | License copies, bank details, or ID documents for compliance. |
4. How We Collect Your Data
- Directly from you – via forms, quotations, email, or meetings.
- Automatically – through cookies, analytics, and server logs.
- From third parties – such as AWS Lightsail, Microsoft 365, Zoho One, Cloudflare, or logistics partners.
5. Why We Use Your Data
We process data to:
- Deliver products or services.
- Manage quotations, invoices, and payments.
- Provide customer support and technical assistance.
- Manage supplier and contractor relations.
- Send essential service updates or legal notices.
- Market our services (with your consent).
- Meet legal and tax obligations (e.g., UAE VAT).
- Maintain security and prevent fraud.
Marketing Preferences
With your consent, we may send information about new services or offers.
You can opt out anytime by clicking Unsubscribe in our emails or by emailing sales@teclogia.com.
After opting out, you may still receive essential service notifications.
6. Legal Basis for Processing
Under UAE PDPL, Teclogia processes data on:
- Contractual necessity – to perform or prepare a contract.
- Legal obligation – to comply with laws and regulations.
- Legitimate interest – for security, analytics, and operations.
- Consent – for optional marketing and cookies.
7. Sharing Your Data
We never sell personal data. We may share limited data with:
- Affiliates within Teclogia’s group.
- Technology providers – AWS Lightsail, Cloudflare, Microsoft 365, Zoho One.
- Service partners – installers, couriers, logistics providers.
- Professional advisors – auditors, accountants, legal counsel.
- Government authorities when legally required.
All recipients must apply confidentiality and data-protection standards.
Business Transfers
If Teclogia merges with or is acquired by another entity, personal data may transfer as part of that transaction. Any successor entity will be required to maintain equivalent privacy protections.
8. International Transfers
Some processing occurs on servers outside the UAE. We apply appropriate safeguards (contractual or legal equivalents) to maintain compliance with the UAE PDPL.
9. Data Retention
| Data Type | Retention Period |
|---|---|
| Client and supplier records | 7 years (for VAT and accounting) |
| Communication and support logs | 2 years |
| Website logs and analytics | 12 months |
After these periods, data is securely deleted or anonymized.
10. Cookies and Tracking
We use cookies to analyze traffic and improve performance. Essential cookies enable core functions; analytics cookies require your consent.
You can change preferences in your browser or through our cookie banner.
A detailed Cookie Policy is available on our website.
11. Data Security
We implement:
- Encrypted HTTPS communication.
- Access controls and authentication.
- Firewalls and regular security audits.
- Encrypted backups and monitoring.
We do not collect or store card data.
No system is completely secure, but we continuously improve protections.
12. Automated Processing and Analytics
We may use automated data analysis to improve performance, detect anomalies, and enhance security.
We do not conduct profiling or make automated decisions that produce legal or significant effects on individuals.
13. Your Rights under UAE PDPL
You may request to:
- Access or receive a copy of your data.
- Correct or update inaccurate data.
- Erase data when no longer required.
- Object to processing for marketing or legitimate interests.
- Withdraw consent for consent-based processing.
Send requests to sales@teclogia.com with proof of identity. We respond within 30 days.
You may also lodge a complaint with the UAE Data Office if you believe your data has been processed unlawfully.
14. Third-Party Links
Our site may link to external websites. We are not responsible for their privacy practices and recommend reviewing their policies.
15. Changes to This Policy
We may update this Policy periodically. The latest version will be available at https://www.teclogia.com/privacy-policy/ with the effective date shown above.
Continued use after an update means you accept the revised Policy.
16. Contact Us
Teclogia General Trading Co. LLC
S1-221 Property Investment Office 4, Dubai Investment Park First, Dubai, UAE
📧 sales@teclogia.com