Dubai Case Study: Warehouse Wi-Fi Redesign for a DIP Logistics Hub (2025)
Scenario-based case study reflecting industrial warehouse connectivity challenges in Dubai. All details anonymized.
At a Glance
Industry: Logistics / Warehousing
Location: Dubai Investment Park (DIP)
Facility Size: 150,000 sq. ft.
Environment: High racking, cold storage, metal mezzanine
Primary Goal: 100% operational Wi-Fi coverage with seamless roaming
Devices: Industrial handheld scanners (WMS-integrated)
Proof Pack (Before vs After)
| Metric | Legacy Wi-Fi | Optimized Wi-Fi |
|---|---|---|
| Floor Coverage | 72% | 99.8% |
| Scanner Dropouts / Shift | 45+ | < 2 |
| Average RSSI | –75 dBm | –62 dBm |
| Wi-Fi Support Tickets | 28 / month | 2 / month |
| Throughput | 12 Mbps | 450 Mbps |
| Roaming Latency | 800 ms+ | < 50 ms |
Client Overview
The client operates a high-volume 3PL facility in Dubai Investment Park serving automotive and perishable-goods customers. Operations rely entirely on real-time scanner connectivity to the Warehouse Management System.
The legacy Wi-Fi design used ceiling-mounted “long-range” APs. As storage density increased, metal racking created severe RF shadow zones. Staff regularly lost connectivity while moving between receiving, storage, and dispatch zones.
Attempts to fix the issue using extenders only increased interference, causing devices to cling to distant APs and drop sessions mid-pick.
Common IT Failures Under Traditional IT AMC in Dubai
- Guess-based AP placement
- No RF modeling or validation
- Ignoring industrial interference in DIP zones
- Shared Wi-Fi passwords across staff and ex-employees
“We had a 150,000 sq. ft. warehouse, but only 70% was digitally usable.”
— Warehouse Manager
Operational & Business Risks Identified
1. Fulfillment Delays
Scanner drops increased pick-to-ship time by 20%, risking SLA penalties.
2. Safety Violations
Staff attempted to regain signal while on forklifts—posing HSE risks.
3. Cold Storage Blind Spots
Zero signal in insulated zones forced manual data entry and later reconciliation.
4. Unauthorized Network Access
Shared Wi-Fi credentials created data and WMS access risks.
The Cost of Inaction for Dubai Logistics Firms
- Contract penalties for missed delivery windows
- 40+ lost man-hours monthly
- Inventory discrepancies and audit exposure
How Teclogia Implemented the Fix
Discovery Actions
- Physical RF survey using professional tools
- Material density analysis for racks and cold zones
- Identified 2.4 GHz saturation across facility
Solution Implemented
- Enterprise Wi-Fi 6 deployment
- Directional antennas for aisle coverage
- Lower mounting height to bypass metal interference
- Dedicated scanner VLAN with NAC
- QoS prioritization for WMS traffic
Execution Notes
Full roaming and load testing confirmed sub-50 ms handoffs across the entire facility. Cold storage zones achieved stable connectivity for the first time.
SLA Model Built for Dubai Reality
| Priority | Response | Resolution |
|---|---|---|
| P1 – Warehouse Wi-Fi Down | 15 minutes | 2 hours |
| P2 – Zone/AP Failure | 30 minutes | 4 hours |
| P3 – Changes | 2 hours | 24 hours |
Business Outcomes
- Near-zero scanner disconnects
- 18% throughput increase in first month
- Full floor usability restored
- Infrastructure ready for AGVs
Lessons for Dubai SMEs
- Survey before you deploy
- Mounting height matters in warehouses
- 5 GHz is mandatory for industrial devices
- Secure Wi-Fi is operational infrastructure, not convenience
Next Step
Book a Professional Wi-Fi Heatmap Survey